Contact

ABCI User Support accepts the following inquiries and reports (weekdays 9:00-17:00):

• Inquiries regarding usage procedures
  • How to log in
  • How to submit a batch job
  • How to transfer data
  • etc.
• Inquiries regarding the software environment
  • How to use the software installed on ABCI
  • How to install typical software/framework
  • etc.
• Hardware errors
• Software problems
  • Problems with using the software installed on ABCI
  • Problems with the batch job scheduler
  • etc.
• Network problems
• Inquiries about this User Guide

When you make an inquiry and a report, send an e-mail to abci3-qa@abci.ai with the following information:

[Full Name]: 
[ABCI Account Name]: 
[ABCI Group Name]: 
[Organization]: 
[Registered e-mail address]: 
[Inquiry]: Please include information such as:
             - the problem symptom
             - when it happened (date and time)
             - job ID
             - command history including command line options
             - output of the terminal
             - etc.